Updates To Our Covid-19 Hospital Protocols


On Monday, June 8, 2020, NorthStar VETS will begin our phase of reopening our hospitals to the public. We understand that the safety of our clients and staff is our highest priority, and we will continue to follow safety protocols outlined by the state.

As you pull into our facility please call (609) 259-8300 from your vehicle to announce your arrival, listen for instructions, and wait to be called in. With the warmer weather heating up, we will allow one client with their pet to enter the building. Pet parents must wear a mask or face covering as they enter and a staff member will swiftly escort them a private exam room. If you do not have a face covering, one will be provided.

Plexiglass shields have been installed at all of our check-in and check-out desks along with touchless credit card machines. We’ve added floor decals to our waiting areas to enforce the 6′ apart distancing rule. We ask that everyone in our hospital maintain social distancing practices and utilize the hand sanitizing dispensers located throughout the facility. Clients that fail to comply with our COVID-19 protocols will be denied services.

For pet euthanasias, both of our Brick and Robbinsville comfort rooms have doorways leading to the outside and we will continue to use them. There is no limitation on the number of family members that can be present with their beloved companion animal during euthanasia.

Lastly, we will continue our curbside check-in and emergency triage for all locations. For pet parents wishing to safely remain in their vehicle, our staff will come out to receive your pet and communicate via phone to limit face-to-face contact.

We thank you for your patience and understanding and hope that you are staying healthy and safe during this time.

The NorthStar VETS Team

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