Reinstating Curbside Protocols

Dear Pet Parents,
Due to the increase in COVID-19 cases in the area, NorthStar VETS is reinstating its curbside procedures on Monday, November 2 to keep patients, clients and staff safe. These are our new procedures.

Arriving in an emergency

  • Make sure your pet has a collar and leash, or is in a secure pet carrier.
  • In Robbinsville, follow the signs to the front overhang and while wearing a mask, bring your pet to the front door. Someone will come out to greet you and bring your pet inside.
  • In Maple Shade and Brick, park near the entrance and call 609-259-8300 to let us know you have arrived with an emergency. When invited to do so and while wearing a mask, bring your pet to the front door where someone will come out to meet you.

Arriving for your scheduled appointment

  • Fill out pre-visit forms online ahead of time to speed up check in.
  • Make sure your pet has a collar and leash, or is in a secure pet carrier.
  • Arrive 15 minutes early to begin the check in process.
  • Upon arrival in Robbinsville, park in a numbered spot and text 609-259-8300 from your vehicle.
  • Upon arrival in Maple Shade and Brick, park and call 609-259-8300 from your vehicle.
  • A masked staff member will greet you at the front vestibule when we’re ready to begin your appointment. Please wear a mask.
  • Your pet will be escorted to their exam while you wait in your vehicle.

Other types of visits

  • For pet euthanasia, both of our Brick and Robbinsville comfort rooms have separate entrances leading inside. In Maple Shade, you will come through the front and enter the room. Park and call 609-259-8300 to let us know you have arrived.
  • There is a 3-person limit on the number of family members that can be present with their beloved companion animal during euthanasia at any one time.

Checking out

  • The veterinarian will call you to discuss their findings/recommendations after the exam.
  • Discharge instructions, prescriptions, and payment will be managed by phone or electronically before pets are returned to you. In Robbinsville, your pet will be returned to you at the white tent. In Maple Shade and Brick, that will be at the front vestibule. Please wear a mask and bring your pet’s leash (if applicable).
  • If you are asked to enter the building for additional instructions regarding your pet’s at-home care, this will be limited to one person who must complete a health questionnaire and have their temperature taken in advance of coming inside.

Safety is our top priority, and we appreciate your cooperation, patience and understanding with these changes to keep our staff, clients, and pets safe at all locations 24/7.

Thank you for placing your continued trust in us,

Daniel Stobie, DVM, MS, DACVS, Chief of Staff
Kimberly Hammer, VMD, DACVIM, Medical Director, Robbinsville
Stacey Rebello, DVM, MS, Director of Emergency Services
Nancy Vail, DVM, Medical Director, Maple Shade
Benjamin Donati, VMD, Medical Director, Brick

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3 Responses to Reinstating Curbside Protocols

  1. Andrew John Strus says:

    Thank you for all your efforts to protect everyone.

  2. Mary Opalek says:

    I’m so sorry we will not be allowed to go in with our pets. I wonder if that really makes a difference in spread of virus. It isn’t good for pet, or their person. It is unsettling at least for pet to be taken away and some suffer more than others. Medically it might not make a difference to you but psychologically it impacts the animal. And for their person it is often very important to be able to be with them and talk to doctor during exam/procedure. I was so grateful you let me come in when other vets did not. I hope you reverse this policy soon.
    But I have to again thank you for the compassion your whole staff showed us when our precious Lola had to go to Rainbow Bridge. Everyone was so caring at this terrible time – much more caring than we received from our regular vet.

  3. Pingback: What to Expect Visiting NorthStar VETS | NorthStar VETS

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