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Your pet may require emergency care due to trauma from an accident or fall, for example, or other life-threatening situations such as illness, choking, heatstroke, an insect sting, or poisoning. These are some signs that you should seek veterinary care immediately:
- Change in body temperature
- Difficulty standing/walking
- Excessive bleeding
- Loss of consciousness
- Pale gums
- Paralysis (apparent/sudden)
- Rapid breathing
- Weak or rapid pulse
This excerpt is from our Pet First Aid Handbook. To learn more about what to do in a pet-related emergency, download the NorthStar VETS Pet Emergency Handbook.
When it comes to pet insurance, one thing that’s important to consider, preferably before you’re dealing with an emergency, are the costs. As you can imagine, medical care can get expensive and pet insurance can be a smart investment. Pets are living longer and being diagnosed with chronic diseases such as diabetes and cancer – even heart conditions. Then there are the torn ACLs and broken bones that can happen at any time.
Good pet insurance gives you peace of mind. Yet, there are so many types of pet insurance, how do you choose? When can you buy it? What do you need to know?
Like any insurance, you don’t want to wait until you need it, because then it will be too late. Instead, you’ll want to compare policies during a time of calm and preferably while your pet is younger. It’s generally less to insure younger pets. Plus, some policies have age limits and won’t insure pets past a certain age.
Here are a few things to know about pet insurance:
- If your pet has a pre-existing condition and you want to switch policies, make sure your new policy will cover your pet. Many won’t, so be sure to ask or read the fine print before you make the switch.
- If you have more than one pet, ask if there are discounts for multiple pet households. Many insurance companies will give discounts for more than one pet.
- Are you limited to certain network providers? If so, do you know who they are?
- Pet insurance that covers routine office visits might actually cost you more in the long run than paying out of pocket. Many such providers have higher premiums.
Here’s how you can evaluate the age of your pet vs. the cost of the routine care vs. the premiums. If your pet is young and healthy and the premiums are high with routine visits, you’ll probably save money by simply paying your veterinarian outright and choosing a policy that covers only serious illness or accidents.
- Is there a co-pay or does the insurance company reimburse you? (Usually, you’ll pay the fee at the hospital, fill out a form with your insurance company and they’ll reimburse you.)
- Are certain treatments limited? While the medical field is always changing, you want to have an idea of what is covered and what isn’t. Some insurance providers cap you at a certain amount. Yet, if your bill is greater than that amount, it won’t cover everything. This is where it pays to shop around and know what you will be entitled to should you need to use it.
- Are there breed restrictions? Some companies won’t insure certain breeds.
With all the array of providers, there’s certainly one to fit your needs. It’s a good idea to compare 3 or 4 policies and ask for recommendations from your family veterinarian and other pet professionals. NorthStar VETS has posted links to different pet insurance providers on its website. Also, Consumer Affairs compares pet insurance in this post.
As an oncologist, I discuss end of life decisions with clients on nearly a daily basis.
Euthanasia is one of the hardest decisions we have to make as a pet owner. You can read about my own story with my cat, Rocco. It is the most selfless act that we can do as guardians for the joy our pets give us.
- For me, and for some people, it is an emotionally-driven experience. We just know. We look at our pet and can see in their eyes that they have given up or that the chance of them recovering is so unlikely that euthanasia becomes a more realistic option.
- Some people need a list. I would say have 10 items on this list: when s/he stops eating, when s/he stops being able to control her/his eliminations, when s/he stops greeting me at the door, when her/his tail stops wagging, when s/he does not want to play anymore, etc. Once they stop doing 3 things on this list, consider if there is something wrong. If they stop doing 5 things on the list, take a moment to decide if they have a quality of life.
- Another approach is to put “B” for bad day or “G” for good day on a calendar. If over a predetermined time period, if there are more “B’s” than “G’s” then it may be time to reevaluate.
|“It’s not easy when the time comes to euthanize your pet. Yesterday, I was faced with that decision. The doctor and staff at NorthStar VETS were compassionate and caring to our needs and allowed us to face this with the utmost dignity possible. Thank you all very much.”|
The healthiest decisions have included all members of the family. I have been amazed over the years by how resilient kids are when it comes to this decision and grieving for pets. They often do better than we would ever expect. Studies have shown that children need closure, some kind of physical act to say goodbye. This could include writing a card to the pet in heaven (if you believe), burying their ashes, or making a craft project to remember them. For people of all ages there are many online forums and we have a grief support group at NorthStar VETS.
Books to consider for children:
Many of our clients have expressed sentiments like this one from a recent pet owner. “It’s not easy when the time comes to euthanize your pet. Yesterday, I was faced with that decision. The doctor and staff at NorthStar VETS were compassionate and caring to our needs and allowed us to face this with the utmost dignity possible. Thank you all very much.” I urge my clients to euthanize when quality of life is severely diminished, but not yet at a critical point. It is difficult to watch your own pet suffer, make the frantic drive to your veterinarian’s office and have to rush to make a decision for which you were not prepared. I, personally, have done this.
What I have found to be most important is to cherish the good times you have had and focus on the happy memories. When you think back on your pet, what did they do that will make you laugh or smile? You should celebrate the time you have been blessed with.
Please do not be afraid to talk to your veterinarian if you need advice or are concerned about your pet and their quality of life.
Jennifer Kim, DVM, DACVIM (Oncology)
Dr. Kim grew up in New York and received her BA from the University of Pennsylvania. After two years at the National Cancer Institute performing cancer genetic research, she attended veterinary school at Tufts University. Dr. Kim completed a rotating internship at the Animal Medical Center in Manhattan, New York, and an oncology internship at Cornell University. She began at NorthStar VETS as an emergency clinician in 2005 and returned in 2010 to treat oncology patients after completing her residency in medical oncology at Michigan State University School of Veterinary Medicine. In her free time, Dr. Kim is an avid foodie and knitter.
Dr. Kristina Vygantas is a Veterinary Ophthalmologist at NorthStar VETS. In this blog post and video below, she talks about how she got into veterinary medicine, the kinds of things she does most commonly for pets and one of her favorite cases…Snow Leopards!
How Dr. Vygantas got into Veterinary Medicine
We caught up with Dr. Vygantas while she was checking on her patients. Dr. Vygantas was originally pre-med, before she found a passion for working with animals. Here is how she tells her story. “In second year of college, we had a class called comparative anatomy where we dissected a cat, and my wheels got turning. I decided I would much rather be a veterinarian and work with animals and their people in THAT way, rather than practicing medicine on people primarily. My college didn’t have a program in veterinary science, so I just went with the pre-med students and I was the only veterinary student there, but I was able to get in, thankfully. I went to school at Cornell where I spent four years. After that, if you’re interested in specializing, additional training is needed. So after Cornell, I went south, to the deep south, to Auburn. I spent a year there doing a general rotating internship. I was lucky enough to get an Ophthalmology residency at Auburn University. I spent three years there and then have been in private practice ever since.”
The most common types of things Dr. Vygantas treats
Dr. Vygantas is an Ophthalmologist, working on the eyes of all kinds of animals. She went on to talk about the kind of work she does today. “We are lucky enough to treat all species, but just treat eye disease. Though mostly we’re working on dogs and cats, but I see horses and zoo animals, exotic animals…every species but one…the human. We see mostly dogs and cats, and a lot of the diseases we see in veterinary medicine are similar to what people would get. So that includes glaucoma, cataracts, injuries, corneal abrasions, dry eye, and retinal disease. There are a lot of similarities, but then there are also some very significant differences between human ophthalmology and veterinary ophthalmology. It’s interesting to compare and a lot of our MD colleagues find it really cool to see what we’re doing and we learn a lot from them also. It’s a nice interchange of information.”
One of Dr. Vygantas’ favorite cases – Snow Leopards
NorthStar VETS cares for and treats animals from a number of zoos in our area. Dr. Vygantas told us about one of her favorite exotics cases. “One medically simple experience that was rewarding for me personally was working on some snow leopard cubs. They are an endangered species and as a result are very highly inbred. These cubs were born with some eyelid abnormalities and we were able to correct those before the animals grew up and keep their eyes as healthy as possible. What’s interesting is that when you’re working with adult species of some of these big cats, you don’t get to interact with them very much because they’re under anesthesia. But while they’re still cubs, you get to hold them while they’re awake and interact with them before they’re dangerous. That was a really unique and special experience for me.”
Dr. Vygantas and the team at NorthStar VETS are always available to help you and your pets. Dr. Vygantas gave us her final thoughts. “I really enjoy working with the clients and seeing how much they love their animals and what their animals bring to their lives and I obviously love their pets. It’s really awesome to be able to treat so many really sweet animals.”
Learn more about the Ophthalmology service at NorthStar VETS
Kristina R. Vygantas, DVM, DACVO
Dr. Vygantas is a graduate of the New York State College of Veterinary Medicine, Cornell University. She completed an internship in small animal medicine and surgery as well as her residency in ophthalmology at Auburn University. Dr. Vygantas became a Diplomate of the American College of Veterinary Ophthalmologists in 2001. She was in private practice in Birmingham, Alabama, for four years prior to joining NorthStar VETS in 2005. She also served on the board of the exam committee of the American College of Veterinary Ophthalmologists. Her special interests include corneal surgery and wound healing as well as equine ophthalmology.
NorthStar VETS had successful human and animal blood drives in 2016 at each of its locations. The need for blood is year-round, but this story today will give you a lot of insight into the kind of good that comes from these events.
Why These Blood Drives are Important
Ellen and her dog, Orson, came to the NorthStar VETS blood drive in Robbinsville so that they could both donate blood. Orson, a three-year-old, was adopted from Greyhound Friends of New Jersey and Ellen has had him for about nine months. the NorthStar VETS blood donor program allows dogs and cats to donate blood to help other sick or injured pets. Ellen knows how important this is when she said, “When there’s a need for blood, it’s dire. When a pet is in need of emergency care, this is a great place for the pet to be. To be able to be a part of that and give back to the community and have a superhero give blood to help other animals is great.”
What the The NorthStar VETS Blood Bank for Dogs and Cats is About
Dr. Hammer, Medical Director for NorthStar VETS in Robbinsville and head of the NorthStar VETS Blood Bank for Dogs and Cats, explained the program. “Just like people need blood when their blood counts get low, so do cats and dogs. And cats and dogs actually get blood from other cats and dogs. Our blood donor program is a volunteer program where healthy cats and dogs give their blood so that we can use it for dogs and cats who are sick.”
The blood donor program is a simple two-step process, screening pets before they donate. Dr. Hammer continued. “The first part is the screening process where we make sure that your pet is up to date on vaccines, is healthy, weighs a certain amount, and is able to give a certain amount of blood. After that, we do an examination and an extensive blood screening panel on those pets and if everything looks good, then they become part of our blood donor program. At that point, we call people in on a regular basis to have their pet give blood. We store that blood until we need it, and then it goes to our sick patients.” Most breeds of dogs and cats can donate, as long as they are over 50 pounds for dogs and 10 pounds for cats.
Why We Love Greyhounds
Greyhounds have a number of unique qualities that make them ideal for this role. Dr. Hammer described them in this way, “They have a very calm temperament, they are very sweet animals, they also have a higher red blood cell count than your average dog. When we make a particular product called packed red blood cells, they have more of those red blood cells. They are also more likely to be universal donors, which means that their blood can be given to lots of different dogs with different blood types.”
What’s in it for the Donors
The program is free for donors, and pets get a number of benefits as well. Maria is with Greyhound Friends of New Jersey and has been an active participant in the program. She said, “First, they get a medical exam by a veterinarian every time they come here, they also get a discount on blood in the future should they need it, and when they’re done, they get this lovely bandana and a bag of treats. But obviously, the best part of them being a blood donor is that they’re saving lives. Our organization homes about 250 greyhounds a year, and now our dogs are paying it forward by donating blood and saving lives, and that’s really the best part.”
Paying Tribute to One of our Original Donors
Our June blood drive in Robbinsville was held in honor of Sonalee Abbate. Maria of Greyhound Friends of New Jersey, who knew Sonalee, told the story. “Sonalee was a pet of the Abbate family and she was an absolutely wonderful dog. She was actually part of the original Greyhound Friends of New Jersey and NorthStar VETS partnership, part of the original super heroes. Unfortunately, Sonalee passed about a month ago. She got the very best care, but unfortunately, she’s no longer with us and so NorthStar VETS decided to have this blood drive in memory of Sonalee. So we have a lot of greyhound owners who came down here today to have their dogs screened in memory of Sonalee. She will always be part of our organization, and she will always be part of our hearts.”
Thanks to these donations, NorthStar VETS can continue to provide world-class care to pets in need. Maria concluded, “I just want to thank NorthStar VETS. They provide absolutely amazing care for our greyhounds. They have the most wonderful staff, doctors, technicians and receptionists. We are very lucky and grateful to have the partnership between Greyhound Friends of New Jersey and NorthStar VETS.”
The Red Cross is also an Important Part of the Drive
The American Red Cross hosts a blood drive for people at NorthStar VETS alongside the dog and cat blood drive, with dozens of donors stopping by. Omar Javier, with the American Red Cross, explained how important these drives are for people. “With one pint of blood, we can save up to three lives, because with each bag of blood we collect, we can use the platelets, we can use the red cells, and we can use the plasma. That could be three different lives saved from one donation.”
We caught up with Ellen after she and Orson made their donations. “Everything went really well today. I think Orson really enjoyed being around the staff, the people here are wonderful, really warm and caring and it was just a great experience for all of us.”
The NorthStar VETS Blood Bank for Dogs and Cats is always looking for new donors. To learn how you can get involved, visit northstarvets.com/blood-bank.
Kimberly Hammer, VMD, DACVIM
Dr. Hammer received her veterinary degree from the University of Pennsylvania School of Veterinary Medicine in 2000. She spent a year at Mississippi State University College of Veterinary Medicine for a small animal internship and returned to the University of Pennsylvania for a two-year residency in small animal internal medicine. She earned board certification from the American College of Veterinary Internal Medicine in 2004. She has a special interest in interventional radiology/endoscopy and minimally invasive procedures. Her other interests include endocrinology, gastroenterology and hematology. She currently serves as the medical adviser for the NorthStar VETS blood bank. She joined the NorthStar VETS team in September 2007.
Dr. Steven Berkowitz, Emergency and Critical Veterinarian at NorthStar VETS, recently visited the Florence and Chesterfield Fire Companies. The brave firefighters from these townships rescued a service dog named Buddy from a condo fire back on February 21. Buddy was brought to NorthStar VETS due to his extensive injuries from the fire. Dr. Berkowitz picks up the story from here. “When Buddy came, he had pretty significant burns on his body as well as serious smoke inhalation. He had trouble breathing and was very uncomfortable. We quickly got him some nasal oxygen therapy and pain medications and starting treating him immediately for his smoke inhalation and burns. Twenty percent of his body’s surface area was covered in burns and he really was affected by the fire. Due to all his injuries and smoke inhalation, Buddy was not able to make it through his ordeal, even though he fought hard for 24 hours. He was tough, as was his family. In response to this, we at NorthStar VETS decided that we wanted to help local heroes in the area (the firemen) by delivering masks that will be able to be used in first response for smoke inhalation pet victims and we’re doing it in the name of Buddy. I can’t think of a better family. Buddy is a great dog. His owner is a veteran from the war. I can’t think of two better heroes to be associated with this. They are amazing.”
What the The NorthStar VETS Buddy Pet Oxygen Mask Initiative is About
NorthStar VETS has donated a number of specialized kits to firehouses across the area. Dr. Berkowitz explained what was in the kits. “Each kit contains three differently-sized oxygen masks that will provide higher quality and quantity oxygen than first responders can provide with masks designed for humans. The masks they use now provide flow-by oxygen. With the new masks, first responders can place the pet oxygen mask over the pet’s face and place their muzzle into the mask which plugs into a standard oxygen line and oxygen source that first responders already have on their rigs. Some of the other things included are first aid supplies such as gauze, sponges, a slip leash (which is important for pets missing their collar and for pets when a clip-on leash is not handy), and a cooling blanket. The blanket is really helpful to pets when they have burns by keeping them nice and cool and helping with some of the discomfort associated with skin burns.”
Reaction from First Responders who Received the Kits
Andrew Popso, Fire Commissioner for Florence Township, gave us his reaction to receiving the pet oxygen masks. “NorthStar VETS actually beat us to the punch and saw a need. They took this idea and ran with it, which is fantastic. My father, a very good man, always said, ‘It’s easy to hurt somebody. If you want to do something great in life, learn how to heal.’ And I think that is what NorthStar VETS did. They presented something to this town, and it’s a very generational town, that will spread by word of mouth and everyone will hear and know that their ‘loved one’ will be taken care of as well. We know of a lot of people that try to go back into the building as well as people in motor vehicle accidents that concern themselves with their animals, and now this is another step in being able to provide that service them.”
These masks will allow firefighters to better help pets in an emergency. Kyle Asbrand, Fire Chief of the Chesterfield Hose Company, also gave us his reaction. “We treat pets in house fires like a normal human. We give them oxygen through non-rebreather masks that we would treat a human with as well. At that point, we do the best we can with the blow-by oxygen. Now with these new oxygen masks, it’s going to help us deliver more oxygen immediately to the animals whether it’s a cat or dog and it’s another tool in our toolbox that we can add to our truck.”
What this Initiative Means for Pet Owners Like You
Dr. Berkowitz explained a little more about how the masks work better for pets. “The air you and I are breathing now is about 21.7 percent oxygen by law of physics. When we have an oxygen line going to a patient via flow-by, we can get to about 23 to 24 percent. With these pet oxygen masks, we can get as high as 40 to 50 percent oxygen. This is tremendously beneficial to a patient that has carbon monoxide or cyanide poisoning from a house fire.”
Andrew Popso continued by detailing what this means to pet owners. “We can now not only support patients and victims that we normally deal with, but now we’re going to have the opportunity to provide better care for the animals. For me and my family, we grew up around animals and have always had animals. I look at my pets as if they’re children of my own.”
Buddy’s New Legacy
Buddy was a service dog to a local veteran and a loving family pet, and this memorial will allow him to continue helping others. Dr. Berkowitz summed it up. “To be able to help a dog like Buddy and his family is amazing. And especially to have this initiative named after Buddy, who was a war veteran’s dog. It’s great.” And Kyle Asbrand added his additional remarks as well. “The guys are so happy that NorthStar VETS realizes and appreciates how much we do and try to do for everybody, and were able to come here to us and present us with this award. It’s another thing that helps motivate our guys to keep training hard and do good work.” Andrew Popso agreed. “To take a positive out of a negative tragedy is fantastic. I couldn’t ask for anything better.”
NorthStar VETS will provide additional masks to other first responders in the area in the months ahead.
Steven Berkowitz, DVM
Dr. Steven Berkowitz attended St. Georges University and did his clinical year at the University of Illinois. Berkowitz joined NorthStar VETS after serving as the Chief of Emergency and Critical Care at another specialty hospital. Prior to that, he completed a three-year residency in Emergency and Critical Care medicine at the Oradell Animal Hospital in Paramus, NJ. His residency was completed at one of only a few recognized veterinary trauma centers in the United States. Prior to his residency, he was a staff Emergency Veterinarian at Animal Specialty Center in Yonkers, NY as well as serving as an emergency doctor at Animal Emergency and Referral Associates in Fairfield, NJ for 3 years. Dr. Berkowitz can be seen on seasons 5 and 6 of “Animal Precinct” on Animal Planet, which was filmed during his internship at The Bergh Memorial Animal Hospital of the ASPCA in New York City.
Dr. Berkowitz has special interest in the management of metabolic and endocrine derangements, trauma, as well as management of the septic patient.
Some pet owners are curious about how the Zika virus may affect them and their pets. While there is still much for health scientists to learn on that front, we DO know that heartworms are another mosquito-borne disease affecting pets across the US.
Dr. Jennifer Schneiderman, Cardiologist at NorthStar VETS, started her conversation by talking a little bit about who she is. “I’ve always loved animals and wanted to help them and take care of them. As I got older, I really started to enjoy the math and sciences, so going into veterinary medicine was a great fit for me. My passion for cardiology developed in veterinary school. I always liked that subject, but while I was a student, my family dog ended up having cardiac disease, so it really inspired me to go down that path to help other peoples’ pets, too.”
“I really enjoy being a vet and especially being a Cardiologist. I love that in my field, I get to help these dogs with heart disease both with medical management as well interventional management and surgery such as pacemaker placement. It’s great to work in a hospital that has so many specialists that work so well together. It’s really a team effort on every case.
Dr. Schneiderman provided some information on the Zika virus for pet owners. “The Zika virus is a virus that is transmitted by mosquitoes. Right now it’s mostly in South and Central America. We know that when people get bitten by an infected mosquito, they can get some mild clinical signs such as lethargy, rashes, and muscle aches, but usually can recover from it in a week or two. The big concern is if a pregnant woman gets the Zika virus, that can have really catastrophic complications for the baby. Babies can develop a condition called microcephaly, which is when the brain becomes underdeveloped. That can lead to really bad neurological complications and sometimes even death.”
“In animals right now, we’re still learning a lot about the virus, so we’re not sure yet whether the virus can affect dogs or cats. Our main recommendations are to maintain adequate mosquito control. That means not having stagnant water in the back yard that can stay in pails, buckets or flower pots.”
There are more than one million heartworm positive cases each year across all fifty United States. More than seventy types of mosquitoes carry the disease and a mosquito can travel up to one hundred miles. Because they thrive in backyard microclimates and can take advantage of traveling pets as well as local wildlife, they are a major threat to pets. And the worms themselves can live for five to seven years. This is why veterinarians recommend year-round heartworm prevention for pets.
Symptoms of heartworm disease include lethargy, coughing at night, shortness of breath, or even no symptoms at all.
Dr. Schneiderman had more important information to pass along regarding heartworm disease. “We DO know, especially with dogs, that they can get heartworm disease, which is also transmitted by mosquitoes. We can prevent that by giving year-round monthly heartworm preventive to our pets. We always recommend to do that because heartworm disease can have serious and life-threatening complications in both dogs and cats. The heart worms tend to live in the pulmonary circulatory system. Dogs can be infected with hundreds of worms that can grow as long as twelve inches, which can really affect their circulatory system and cause complications with clots and anaphylactic reactions, so it’s definitely better to prevent them from getting these kinds of diseases and be proactive about giving the heartworm preventive, rather than waiting to help them after they’ve had such a serious infection.”
For more information on parasite-related diseases affecting pets in the United States, visit the sites for the Companion Animal Parasite Council, Dogs and Ticks, and the American Heartworm Society. For more information on eradicating mosquitos from your back yard, check out this recent story from Public Radio’s You Bet Your Garden. Make sure your pets are on year-round heartworm preventive and see your family veterinarian regularly for checkups.
Jennifer Schneiderman, DVM, DACVIM (Cardiology)
Dr. Schneiderman received her Doctorate of Veterinary Medicine degree at Ross University in 2009 before moving back home to Long Island, New York where she completed a one-year rotating internship in small animal medicine and surgery at Atlantic Coast Veterinary Specialists in March 2010. After that, she completed a three-year residency in Cardiology at Atlantic Coast Veterinary Specialists in July 2013 and then stayed on there as a Staff Cardiologist until June 2014. Now a board-certified Veterinary Cardiologist, Dr. Schneiderman joined the NorthStar VETS team in August 2014. Her clinical interests include treatment of congestive heart failure and complex arrhythmias along with an interest in interventional procedures such as pacemaker implantation, balloon valvuloplasty and patent ductus arteriosus occlusion. Outside of work, Dr. Schneiderman enjoys traveling, scuba diving, going to the beach and spending time with her two tuxedo cats.
The information presented on this web site is not intended to take the place of your family veterinarian’s advice and is not intended to diagnose, treat, cure or prevent any disease. Discuss this information with your own veterinarian to determine what is right for your pet. All information is intended for your general knowledge only and is not a substitute for medical advice or treatment for specific medical conditions. We can not and do not give you medical advice via this blog. The information contained in this online site and emails is presented in summary form only and intended to provide broad understanding and knowledge. The information should not be considered complete and should not be used in place of a visit, call, consultation or advice of your veterinarian. We do not recommend the self-management of your pet’s health problems.
Dr. Lauren Higgins is an emergency veterinarian at NorthStar VETS. In this video, she talks about how she got into veterinary medicine and the kinds of things she does most commonly for pets.
Lauren Higgins, DVM
Dr. Lauren Higgins is a New Jersey native who completed her undergraduate degree in Animal Bioscience at Penn State University. From there, she moved to Southern California to pursue a Doctorate of Veterinary Medicine at Western University of Health Sciences and graduated with honors in 2011. She then returned to New Jersey and completed a small animal rotating internship in medicine and surgery at Garden State Veterinary Specialists in Tinton Falls, NJ. Dr. Higgins joined the emergency team at NorthStar VETS in August 2012. In her spare time, she enjoys horseback riding, reading, and spending time outside.
If you’re like us, you look to reviews and input from others to help you make decisions. Here’s Johanna from NYC. She tells the story of her spaniel mix, Molly, who seemed a little “off” one Saturday. Being an “overprotective pet parent” as Johanna says, she called her vet who recommended a nearby veterinary hospital in NYC since it was Saturday and they were closing.
Johanna packed up Molly and took her to the local veterinary hospital only to have them do a quick overview, tell her they thought it might be cancer and they could do exploratory surgery.
In a panic, Johanna called her parents who live in Pennington, NJ. They recommended she bring Molly down and they’d all go to NorthStar VETS together. They’d heard good things about them and it seemed worth another opinion.
Johanna agreed, checked Molly out of the NYC hospital and hopped a train to Pennington where her parents took her and Molly to NorthStar VETS.
In Johanna’s words, “They were so nice. They checked out Molly and said they weren’t sure what was wrong, but they could do a small test to check out a lump. Dr. Anderson, the Internal Medicine Specialist, said it could be ‘anything.'” They walked Johanna and her family through everything they were doing. “They explained everything clearly and gave us a tour of the facility. I felt like they were concerned for my dog’s health and not just focused on money. We are the biggest fans of NorthStar VETS.”
Another patient left this review on our Yelp page.
“Oh my gosh, I cannot express how impressed we are with NorthStar VETS. NorthStar is remarkably service-oriented, open and collegial in tone. Patient guardians are easily able to access imaging of their pets on their home computers simply by providing their patient ID. Veterinarians work and consult side by side from easily accessible offices. The patient’s families are graciously informed throughout their animal’s care.” Via Georgette on Yelp.
If your pet has to stay overnight or for a few days for care at NorthStar VETS, we welcome you to visit your sick pet. We know you have a close relationship and being with you can help your pet feel better.
Here’s what Ryan said. “Upon entering, we were quickly met by a welcoming staff that had us fill out two papers as my wife talked to a nurse about our puppy’s ailments. Certainly contradictory to the come in, check in and ‘eventually’ be seen approach to most ERs. We were quickly checked into an exam room and waited only about 15 minutes to be seen by a veterinarian, as we were told they had 3 emergency cases before us. I saw everything from cats, dogs, and even a bird on a busy Saturday afternoon. The doctor was extremely friendly and handled our Charlie Boy with such great care.” Via Yelp.
Dr. Kimberly Hammer, Medical Director for NorthStar VETS says, “By visiting your emergency veterinary hospital beforehand, you will not only know how to get there, but also have a chance to meet the people who work there and understand the process of how your pet gets the very best care possible.”If you’ve visited your local emergency pet hospital in a time of calm, you’ll have a little more familiarity with the people, place and process. As Hammer says, “Your focus can be on making the very best decisions for your pet in a time of need.”
NorthStar VETS provides plenty of excellent opportunities to visit the hospital in non-emergent situations. Sign up for our e-newsletter or follow us on Facebook to be in the loop on upcoming events like pet first aid lectures, human and animal blood drives, and the blessing of the animals. You can also schedule a time to come by for a tour.
Kimberly Hammer, VMD, DACVIM
Dr. Hammer graduated from the University of Pennsylvania in 2000. She then spent a year at Mississippi State University for a small animal internship and then returned to UPENN for a 2-year residency in small animal internal medicine. She earned board certification from the American College of Veterinary Internal Medicine in 2004. Dr. Hammer’s professional interests include endocrinology, hepatic and gastrointestinal disease, renal disease, and critical care medicine to name a few. Deeply committed to her patients, Dr. Hammer’s primary goal is to provide the very best patient care, both diagnostically and therapeutically. She joined the NorthStar VETS team in September 2007.